on 1st December 2008 i tried to log onto my account to find out it had been banned. I was very shocked as i had received no prior notification, emails, phone calls or any type of warning that such a thing was going to happen
Straight away i contacted COX online support. They replied straight away to collect my account details. I did not hear from them again for another 2 days!!
When they did come back to me i was informed...
"In order to repay your chargeback of the transaction regarding your subscription for ********* we would like you to transfer the following amount:
Subscription for [City of Heroes (Europe)] £ 8.99
Charge back + admin fee £ 12.00"
nowhere was i told why i was banned, or why i was not notified, so again as you would assume, having asked why i was banned previously i asked again. It took another day for someone to come back to me and tell me....
"Your Paypal payment from October 27th has been reversed and thus a chargeback has been made. As you have been able to play for that month, but have not technically paid for it, we would ask you to repay the subscription for that month.
We will unban your account and adjust game time if necessary once your payment has reached us"
I questioned the £12 admin fee only to be told 4 DAYS LATER that it is in the user agreement, T+C's so if i wanted to play again i had to pay!... what can you do... so i paid it.
They asked me to deposit a total of £20.99 into natwest account. I went into a branch and handed the money over a counter in order that the funds cleared that day! this was on Monday 8th December 2008...
My account is still banned, and every time i ask for help from the "customer service team" i get a bog standard copy and paste response that someone is dealing with it. I find it hard to believe that someone is as... if they check for the payment they will see that they have it. They said it would take a couple of working days to clear... they have had 8 working days!!!
I have been playing COX for 2 years, have 2 accounts and spent a lot of time involved in the game and to be frank im treated like this!!
what i dont understand is, fine ive checked and for some reason the payment on the 27th October didnt go through, but on the same day i paid my second account and that did... so it was through no fault of mine that i can see.
Ive since paid for my accounts through paypal again (and subsequently banned once they got it) why didnt they just contact me and ask me to make the payment...
was there any need to ban me, ive been playing for a long time and they banned me with no notification and took 3 days to tell me why.
Any advise would be greatly appreciated on this as, at this juncture ive paid them what they wanted, given them more than enough time to find the payment and activate my account, all they do is ignore my request to view this as a complaint, and offer me no help what-so-ever
Its frustrating having such a good game with very poor customer service such as this... lets face it for a vet to the game im not going to leave because they ask me to repay a sub that didnt go through!! NCsoft have made this a massive issue when in truth all they needed to do was ask me to pay it again... and i would have happily done it.
Any help will be much appreciated, im at the end, if it doesnt get sorted i'll have to leave the game, whilst i dont want to i can't put up with this service!
