What you are failing to distinguish here is that City of Heroes is a business. You are actually defending the ownership as if they were a bunch of good guys doing something for our benefit, without any compensation. Your rhetoric is nothing shy of "fan-boi support". They are selling a product, and customer service is an important part of any successful business.
If I buy a burger at McDonald's, and it is incorrect, or lacking something that I expect to be there, I have a legitimate gripe with the company. I do not expect the person behind me to tell me that I just don't appreciate the effort that WAS put into it and I should just live with what I got, and I do not expect many others to feel differently. I am paying for something, and I should get what I pay for, within reason.
An economy was created by the developers. In-game at first, but is now being exploited by others with no affiliation to the CoH staff. Real money is being traded as part of an in-game mechanism. I cannot believe that there is not some sort of legal action that can be taken, because in essense, the spammers are making money off of selling intellectual property. It is akin to the music industries issues with digital downloading.
What's more, is that the non-action against in-game spamming is just another of the many issues the game has. There is outdated content that is not updated, nor eliminated, that is popular enough to warrant action, like the eden trial and the sewer trial. There are multiple bugs in the animations of certain powers that affects game play, like the radiation/storm debuffs and the like. What seems to be most important to the development team is creating new content, and not addressing long standing playability issues. A saying that is common in the circles I play within is "Costumes are the opiate of the masses". Distract us from current issues rather than address them.
Do not degrade this into a flame war. I have a valid opinion, and one that I am sure is shared by many. This is an open discussion about the issue, and my only forum for letting the staff know how I feel.