/signed
This company will not admit it made a bad decision period. Doing so would make it possible for this admission to be disseminated to external mediums and portray the image that they have provided their customers with a less than satisfactory product or that they are operating it inefficiently. These forums are for the purpose of hearing player complaints to allow for the developers to make player recommended "improvements" to the game while also allowing them to claim they heard other complaints when they actually paid no attention to them at all or had no intention of changing or fixing said complaint in the first place. Their biggest asset is a series of unknowns and us, the subscribers. The unknowns are how we, as subscribers, will never know how well they operate together in their development processes', how well they accurately determine the most important issue addressing the game or how well they determine what their main priorities should when addressing player concerns and future game development. In this way they can dispute most all accusations of their shortcomings for the simple fact that these things cannot be accurately determined due to lack of knowledge of the processes which lead to their decisions. Any post of a complaint can be described as a mere opinion of a few and not an accurate depiction of their shortcomings. They may say things like "this stuff is hard" or "managing a game this large is very complex" in sincerity or as a way to deflect blame. The intent from where we stand will never be known and that's how they want it. The best companies in the world are those that are not required to accept responsibilities for their mistakes. Furthermore, These forums at the same time act to keep most of the criticisms about the product more localized and less likely to be spread into multiple locations on the internet, possibly causing public opinion to dictate the company's success more than the actual product itself. If complaints were made in large numbers outside of these forums then the response we have seen to this point would be very different.