I have been a CoH player for over a year, and recently updated to CoV as well. Received my bill, yesterday, and was billed for CoH and CoV separately. Apparently according to the guy at ncsoft I had set up two seperate accounts instead of updating the CoH account. It also appears that I am not the only one, that this has happened to many others. The only two solutions available are either pay for and maintain two seperate accounts (Why when I only have 7 characters at present between the two games), or close out the CoV account, and start a new one with another key as an upgrade to my CoH account (Loosing a month of game play to get my brute up to level 24, where she is now, which would be totally unacceptable). For the people who have run into this update problem, resulting from upgrading to CoV from the pre-order to the DVD box set version, there needs to be a method of performing a one time only transfer of the villains from the CoV account to their CoH account, updating that account in the process, then cancelling the CoV account. failure to do this means that people who have spent a month of playing CoV in good faith, have had all of their efforts totally wasted, or are being penalized by double billing. Both options are unacceptable, and a method of rectifying this problem with no loss of blood to the player (Customer) needs to be developed, and implimented in the very near future (within the next month). Until this gets answered, I cannot adventure with any CoV characters at all, for fear they will have to be deleted, and I will loose any more investment in time placed in them, and if I do loose what I have already spent (a month of game time wasted is a major investment), then committment to customer satisfaction, and retention could be called into question (You have always done well in that capacity in the past, I hope you maintain that reputation.) Please make sure this problem gets addressed, and resolved in a fashion which will satisfy us loyal heroes and villains.
